Conflict Resolution / Bullying/Social Networking (South County Predators)

PrintConflict Resolution / Bullying/Social Networking

SCPGHA Risk  Management Guidelines, Resources & Tools



Code of Conduct

SCPGHA Code of Conduct identifies a standard behavior which will foster reasonable behavior, enhance sportsmanship, and maintain an environment of respect. SCPGHA requires its players, parents, coaching staff & volunteers to meet the identified minimum standards of behaviour.

These standards of behavior include:

·          Members will have the responsibility to maintain and enhance participant’s dignity and self esteem.

·         Members will respect the property of others.

·         Members will not engage in activity or behaviors’ that endanger the safety of others.

·         Members shall conduct themselves at all times in a fair and responsible manner.

·         Members will have the responsibility to refrain from any behavior or comments that exhibits disrespect, harassment, abuse, bullying, cyber bullying, offensiveness, racism or malicious degradation. Such behaviours will not be tolerated.

·         Members will not condone nor encourage violence, bad manners or offensive language on or off ice. Coaches are expected to discourage improper player language by means of immediate verbal reprimand followed in case of repeated or serious occurrences, by loss of shift or shift suspension for a period, or removal from the hockey game or practice. Continuous infractions will be brought to the Director and Board for decisions of suspensions. This is to be enforced from Novice through to Intermediate level.

·         Members will refrain from the use of power or authority in an attempt to coerce another person to engage in inappropriate activities.

·         Members will abstain from the non-medical use of drugs or the use of performance-enhancing drugs or methods.

·         Members will abstain from the consumption of alcoholic beverages in a game or practice situation, or arriving inebriated in such a situation is grounds for discipline.

SCPGHA members shall at all times adhere to the policies and procedures and those of our governing body (OWHA), at all events, and activities. Members shall also abide by all rules, regulations and constitution of the league SCPHA is enrolled in.

Failure to comply with this Code of Conduct may result in disciplinary action, suspension or release of membership.



Code of Conduct- General Responsibilities


All individuals/members have a responsibility to demonstrate respect to ALL individuals regardless of racial origin, religion, sexual orientation, economic status, ability (or disability), gender or any physical characteristics.

Everyone should appropriately make comments or criticisms at the right time and place and avoid public criticism of athletes, coaches, officials, organizers, volunteers and members. All individuals need to consistently demonstrate the spirit of sportsmanship, leadership and ethical conduct. All members should ensure that the rules of girl’s hockey are adhered to. Everyone needs to act appropriately to correct unfair treatment, discrimination or unethical behavior.

All members shall refrain from behavior that constitutes harassment, including but not limited to:

·         Written or verbal abuse

·         Threats or outbursts

·         Visual material which is offensive

·         Unwelcome comments, taunts or innuendo

·         Leering or obscene gestures

·         Any behavior intended to undermine self-esteem

·         Hazing of any kind

·         Unwanted physical contact, flirtation or invitations

·         Physical or sexual assault (including sexually offensive materials, comments)

·         Behavior that creates a hostile or negative environment

·         Retaliation or threat thereof for reporting harassment. This includes in person, media (social), chat rooms or blogs.

All members have a responsibility to refrain from the use of power as a weapon. We shall adhere to rules of responsible alcoholic consumption in adult oriented situations, trying to avoid reckless consumption in a setting with minors.

Everyone shall respect the property of others and not willfully cause damage.

All members need to respect and understand that cell phones, cameras or tables are not permitted in the changing rooms.

All members need to abstain from the non-medical use of drugs or the use of performance-enhancing drugs or methods.

All members of SCPGHA shall adhere to all Federal, Provincial, Municipal or host country laws.



Code of Conduct- Athletes Responsibilities


 In addition to the general responsibilities, the athletes’ responsibilities are:

Ø  To report any medical issue in a timely fashion.

Ø  To participate in all competitions, practices, training or other activities.

Ø  To follow all rules of competition and not attempt to enter a completion to which they are ineligible for any reason.

Ø  To adhere to all rules and regulations regarding clothing and equipment as set out by SCPGHA and governing bodies (OWHA/Hockey Canada).

Ø  To play hockey because you want to and not for any other reason.

Ø  To play by all the rules of the game in the spirit of the game.

Ø  To control tempers and refrain from fighting

Ø  To be a team player

Ø  To remember that winning is not everything-having funs, making friends, doing your best and to improve your skills is also important.

Ø  To respect coaches, officials and volunteers

Ø  To act in a manner that reflects the best sides of yourself, being an ambassador of the SCPGHA and community



Code of Conduct- Coaches Responsibilities


In addition to the general responsibilities, coaches shall have the additional responsibilities to:

Ø  Ensure a safe environment that is age appropriate, at the ability and experience level of all athletes involved.

Ø  To prepare our athletes progressively, using appropriate methods while monitoring the physical and mental health of all athletes involved and not use methods or techniques that may harm athletes in any way.

Ø  Communicate with athletes, parents, trainers and medical professionals with the diagnosis and treatment of all athletes’ physical and mental health problems.

Ø  Never condone the use of drugs or performance enhancing substances.

Ø  To accept and promote the athletes’ personal goals even if that means referring them to other coaches or specialists as the opportunities arise.

Ø  At no time to engage in an intimate or sexual relationship with one of your athletes

Ø  To give athletes the chance to discuss or contribute to proposed training or performance standards by providing information as necessary so they can be involved in the decisions making that affects the athletes

Ø  To always act in the best interest of the athletes as a whole person

Ø  To always adhere to the right to privacy procedures

Ø  To act reasonably when scheduling games and practices, keeping in mind that the athletes have other interests and obligations outside of the sport

Ø  To always teach the athlete to play fairly and to respect the rules, officials, opponents and teammate.

Ø  To give equal instruction, support and discipline to all athletes

Ø  To member that the main focus is to have fun, gain confidence and improve

Ø  To set a good example to our athletes and parents

Ø  To display modest in victory and graciousness in defeat and to encourage that in our athletes.

Ø  To obtain proper training and continue to upgrade coaching skills

Ø  To never put yourself in a position to be alone with one of the athletes, ensuring there is ALWAYS another coach/ or parent or female representation with you at all times.



Code of Conduct- Parents/Guardians/Spectator Responsibilities


In addition to the general responsibilities, parents/guardians/spectator additional responsibilities include:

Ø  To always encourage our athletes to play by the rules and to resolve conflicts without violence

Ø  To condemn any form of violence

Ø  To never ridicule a participant for making a mistake

Ø  To provide positive comments to motivate and encourage our athletes

Ø  To respect decisions made by referees and encourage others to do the same

Ø  To not question an officials judgment or honesty

Ø  To support efforts to not have verbal or physical abuse or intimidation in the game of hockey

Ø  To show respect and appreciation to all participants, coaches, officials and volunteers who give their time

Ø  To refrain from the use of bad language, harassment or threat of any kind to any coaches, officials or any other participants

Ø  To not force your child to play the game of hockey

Ø  To remember that your child is playing to have fun

Ø  To teach your child that it is just as important to have fun, learn skills and make friends as it is to win.

Ø  To offer your child praise to raise their self-esteem.

Resources include:

1)      Code of Conduct- Coaches/ Trainer and Other Bench/Ice Personnel

2)      Code of Conduct- Players and Parents

Code of Ethics

SCPGHA abides by the constitution of the South County Predators Girls Hockey Association (SCPGHA), Essex Kent Girls Interlock Hockey League (EKGIHL), Ontario Women’s Hockey Association (OWHA) and Lower Lakes Female Hockey League (LLFHL) or any other league currently enrolled in.

With support to such organizations and their constitutions’, SCPGHA will exemplify the highest in moral character, behaviour and leadership skills. SCPGHA members will:

Ø  Abide by the rules of the game in letter and in spirit

Ø  Accept responsibility

Ø  Respect the integrity and personality of each individual athlete

Ø  Respect the integrity and judgment of officials

Ø  Promote ethical relationships among coaches

Ø  Encourage the highest standards of conduct among all players,

Ø  Demonstrate a continuing interest in coaching principles and techniques through professional growth and improvement

Ø  Encourage athletic participation that is free of violence

Ø  Approach problems constructively, with a determined effort for a fair solution

Ø  Deal with concerns internally and constructively by following establishing guidelines and processes


 SCPGHA  Conflict Resolution



Any members involved with SCPGHA, including players, coaching staff, parents and volunteers, who have a complaint, an objection or advice will need to address them in the following manner.

1)      Identify your concern/complaint/objection or advice to the team’s coach privately after a 24 hour waiting period.

If not resolved….

2)      Forward your concern/complaint/objection or advice to the team’s manager privately.

If not resolved….

3)      Contact the appropriate Local League Convener and appropriate Board personnel in writing as dependent on the issue. Ie. Coach in Chief, Director of Risk, Trainer In Chief (as listed within the SCPGHA website)

If not resolved…

4)      Contact the Past President in writing or by email (contact information found within the SCPGHA website).

If the above steps are not followed, the complaint will not be dealt with.

Definitions of  Terms for the Process of Assessing Complaints

The identified terms and definitions will be used to assess all forwarded concerns/complaints and objections when noted. These definitions may be discussed to confirm the complaint and its appropriate resolution or disciplinary actions.

Misconduct- refers to the behaviour that is found (by a formal or informal investigation) to be contrary the South County Predators Girls Hockey Association Code of Conduct, and that is not harassment, abuse or bullying.

Bullying- describes the behaviour similar to harassment but occurs between children under the age of 16 or between youth or adults that are not addressed under human rights laws.  Bullying is intentionally hurting someone in order to insult, humiliate, degrade or exclude the person.  There are four categories: physical, verbal, relational (convincing peers to exclude or reject a person) and reactive (to engage in bullying and provoke others to attack by taunting)

Harassment- is the offensive behaviour (emotional, physical or sexual) that involves discrimination against a person because of their race, ethnic origin, age, colour, religion, family status, sexual orientation, gender or disability)  Harassment occurs when someone attempts to negatively control, influence or embarrass another person based on a prohibited ground of discrimination.

Abuse- is any form of physical, emotional, verbal or sexual mistreatment or lack of care which causes physical injury or emotional damage.  (Including the abuse of power or authority and/or breach of trust)

Emotional abuse- is chronic attack on someone’s self-esteem; it is psychologically destructive behaviour by a person of power, authority or trust.  It can take the form of name calling, threatening, ridiculing, berating, intimidating, isolating, hazing or ignoring someone’s needs.

Physical abuse- is when a person in a position of power or trust, purposefully injures or threatens to injure someone.  This may take the form of slapping, hitting, shaking, pulling hair, throwing, shoving, grabbing, hazing or excessive punishment.

Neglect- is the chronic inattention to the basic needs of life such as clothing, shelter, food, good hygiene, supervision, medical or dental care, guidance or discipline, exercise and fresh air.

Sexual abuse- is when someone is used by someone with more power for their own sexual gratification or stimulation.  This can have physical contact or non-contact (verbal or showing graphic material)


Failure to comply with SCPGHA Code of Conduct and Code of Ethics will result in the discipline of the persons involved.


1)      One who is concerned with a person’s failure to comply to the SCPGHA Code of Conduct and Code of Ethic shall notify the Director of Risk Management and the Director-Coach in Chief in writing or email. Contact information can be found on the website

2)      Upon receipt of the registered concern, the Directors will convene a meeting with the SCPGHA Board.

3)      The Board, upon review, may dismiss the complaint and if so will inform the complainer in writing or email.

4)      The Board, upon review, may warrant initiating a formal investigation and will proceed with interviewing all parties involved. Upon conclusion of the investigation, the Board will issue discipline if the findings warrant such.


Bullying, Harassment & Abuse

SCPGHA is committed in ensuring that within the sport of hockey, all persons involved, both coaching staff, players and parents, can play within an environment that prohibits discriminatory practices of all kinds. There is zero tolerance for harassment, abuse, bullying or misconduct of any kind. SCPGHA will provide the support to ensure all involved within the sport are safeguarded against discrimination of any kind. SCPGHA acknowledges and supports the OWHA 2016-2017 Harassment, Abuse, Bullying and Misconduct Policy, requirements & definitions.

In the event that board intervention is required please notify your local convenor who will initiate the appropriate channels of communication for resolution.

NOTE: Removal of a player from further play and or from the organization is the final resolution of choice as agreed upon by coaching staff and association board members should the behavior not correct itself.

Resources include:

1)      Bullying, Harassment and Abuse Policy- OWHA handbook pg C3-C9

2)      Bullying, Harassment and Abuse Definitions-OWHA Handbook pg C20-21





Social Networking Policy

South Country Predators Girls Hockey Association (SCPGHA) strongly supports OWHA Social Networking Policy.

 Social Networking is defined as communicating through online communities of people. This includes Facebook ,Twitter, You Tube, Snapchat, Instagram, blogging etc.  Any inappropriate behaviour over Social Networking channels will not be tolerated and may result in disciplinary action.

Guidelines within Social Networking include:


·         Comments/remarks of an inappropriate nature which are detrimental to a team, SCPGHA and/or an individual will not be tolerated and will be subject to disciplinary action.


·         Comments made on social media are on record and instantly published. Conduct yourself in an appropriate and professional manner at all times.


·         Refrain from listing confidential information.  Do not discuss player injuries.


Use your best judgment at all times – pause before posting. Ultimately, you are solely responsible for your comments which indirectly reflect the SCPGHA at large.


Social Media Violations


The following are examples of  social media violation and may be subject to disciplinary action by the SCPGHA Board.


a) Any statement deemed to be publicly critical of the officials (on or off the ice)

b) Divulging confidential information that may include, but is not limited to the following:

·         Player injuries

·         Player movement

·         Game strategies

·         Any other matter of a sensitive or personal nature to an individual athlete, volunteer, parent

c) Negative or derogatory comments about any of the opposing teams.

d) Any form of bullying, harassment or threats against players or officials.

e) Photographs, videos or comments  that illustrate negative influences or criminal behavior including but not limited to:

·         Drug use

·         Alcohol abuse

·         Public intoxication

·         Hazing

·         Sexual exploitation, etc.

g) Inappropriate, derogatory, racist, or sexist comments of any kind.

h) Online activity that is meant to alarm other individuals, players, teams or to misrepresent fact or truth.


Discipline to Social Media Violations


If any of the identified social media violations as listed above have been found, please forward the concern in writing to your local convenor. The issue will be presented to the SCPGH Board for review and the appropriate disciplinary action of choice (dependant on the violation type) will be given.





Volunteer Screening/Criminal Record Check Policy

All volunteers (board members, coaching staff ie coaches, assistance, coaches, trainers, managers, on-ice officials) within SCPGHA must be screened prior to the acceptance of any volunteer position as identified above.

The screening process will require the volunteer to obtain a Criminal Records Check Vulnerable Sector form.  If the candidate is clear of any offences, the volunteer may begin their position within SCPGHA. SCPGHA will hold the right to require additional screening every 3 years from the expiration of the previous screen. SCPGHA will honour the payment of such form.

If any offences exist, SCPGHA will honour OMHA Criminal Record Check Policy offence types/definitions and acceptance or non acceptance of position fulfillment based on any identified offences.


Offence Types


Individuals found with any outstanding Criminal Code convictions and/or pending charges for

certain offences shall not be eligible to hold the position.

Offences (as listed below) will deem persons disqualified from participation as determined/identified by OMHA Centre Exclusion policy.



Possession of a Substance as defined in the Controlled

Drugs and Substances Act (C.D.S.A.)

Impaired Driving (while Driver’s License is suspended)

Theft, Fraud and Related Offence (while in a Position underlined of Financial Trust)


Other offences (as listed below) will deem persons ineligible to participate as identified by OMHA Appendix B.


Assault with a Weapon

Assault Cause Bodily Harm

Aggravated Assault

Sexual Assault

Sexual Interference

Sexual Exploitation

Invitation to Sexual Touching

Child Pornography or

Luring a Child


Possession for the Purpose of Trafficking

Production of a Substance (as defined in the C.D.S.A.)


Use of a Firearm in the Commission of an Offence

Firearm Related Offences (with the exception of Unsafe Storage)


Resources include:

1)      Speak Out Promoting Positive behavior in Hockey from Ontario Hockey Federation

2)      Appendix F- Criminal Record Check/Vulnerable Sector Screening Definitions from  OWHA 2016-2017 handbook pg D18

3)      OMHA Centre Exclusion policy.

4)      OMHA Appendix B

Volunteer Release & Waiver of Liability

Should any approved coaching staff as selected by the SCPGHA require additional volunteer assistance in various capacities ( ie. assistance with on ice instruction, event planning)  who is not currently rostered within a team in SCGPHA, this request must be brought to the local convenor’s attention. A Volunteer Release and Waive of Liability Form will be provided to the head coach to give to the noted volunteer to sign and return. This to ensure appropriate insurance and police clearances are in place.


·         If a volunteer is over 18 yrs of age a Vulnerable Sector Police Clearance is required prior to a scheduled instruction.

·         If the volunteer is 16 yrs of age or older, Respect in Sport & Speak Out Training is required and must be completed prior to assist with a scheduled on ice instruction.

·         If 14 years of age or older, equipment is required. A CSA certified helmet is the minimum use of equipment required

·         If under 14 years of age, certified & complete ice hockey equipment is required to be worn.

 Team Official Qualification Requirements

SCPGHA will ensure that all volunteers identified as coaching staff ie. head coach, assistance coach, trainer, must adhere to OMHA Team Official  Coaching Qualification Requirements (2016-2017).

Coaching certification types, date of certification, and expiration date will be accepted and documented by SCPGHA. Certification will be reviewed prior to the delegation and acceptance of any coaching staff position. Should recertification be required, SCPGHA will inform the volunteer in advance to the start of the hockey season. Persons not appropriately certified will not have or be a part of any SCPGHA team.


Resources include:

1)      OMHA Team Official Qualification Requirements 2016-2017

Post Hockey Season (June 1 to August 13) OWHA Directed Game Restrictions

OWHA has provided the following direction:

No games or controlled scrimmages (or any other similar terminology) may be played from June 1 to August 13th inclusive. Only skills & development are permitted during this time.

Post August 13th, games may be played only if teams have completed the following:

1.       Complete registration packages, including the signed waiver and fee, is received by OWHA.

2.       You have obtained the Official OWHA Roster from your Association Registrar.

3.        Only those participants listed on the Official OWHA Roster may participate.

NOTE: Permission to Skate (PTS) is valid from August 15 to October 1.

Failure to comply with the above may jeopardize the team’s or Association’s status.

SCPGHA and all members will follow the direction and show support. Should any coaching member deviate from the noted requested, disciplinary actions may be taken.

Female Adult Participation

All SCPGHA teams will have at least one adult female (non-playing) as a member of the coaching staff to participate in all games. Her duties are:

1)      To act as liaison between the girls in the dressing room and fathers or coaches

2)      To endeavor to be at or near the dressing room for all games and practices

3)      To endeavor to participate in all practice situations with the team

Male coaches cannot enter dressing rooms until they have been given clearance by a designated non playing female member of the coaching staff. Female members/coaching staff must be present in the dressing room at all times while any male coach is present.

 Concussion Awareness/Prevention

A concussion is an invisible brain injury that cannot be seen by an x-ray, MRI, or CT scan. Concussions affect the way a person thinks and remember things for a short time. Concussions can cause a variety of symptoms. SCPGHA will assist in providing tools and resources to both coaches/trainers/parents and players for the prevention, recognition of and concussion symptom management to help further build awareness and influence positive behaviours.

SCPGHA will ensure that once yearly all members (via pre season meeting, email or through coaching staff) receive concussion awareness and prevention education, resource tools and confirm their acceptance to such.

Resources include:

1)      Hockey Canada/Parachute- Concussion Education and Awareness Program (pdf file Hockey Canada & Parachute)

2)      Pocket Concussion Recognition Tool (pdf file from Concussion Sport Group)

3)      Concussion Guidelines for the Coach/Trainer (pdf file from Parachute Canada)

4)      Concussion Guidelines for the Parents/Caregivers (pdf file from Parachute Canada)

5)      Concussion Guidelines for the Athlete (pdf file from  Parachute Canada)

6)      After A Concussion Guideline from Parachute Canada pdf

7)      Concussion Information App (downloadable for your phone)



Emergency Action Plan Development

SCPGHA will assist to ensure that all trainers on each team are diligent in ensuring that an emergency action plan is created so that an injured player can be properly responded to. The EAP template tool will be made available yearly to all trainers to populate. Charge Person, Call Person and Control Persons must be identified for all SCPGHA teams and forwarded to the SCPGHA Trainer in Chief at the start of the season. The SCPGHA Trainer in Chief will support, guide and monitor the use and implementation of this tool to ensure all players are attended to.

Resources include:

1)       EAP Template tool pdf

2)      EAP Flow Chart



It shall be compulsory to all players in SCPGHA to wear equipment as approved by the Canadian Amateur Hockey Association

Any players registered in SCPGHA playing hockey or practicing under the direction of the SCPGHA must be dressed in the following CSA approved hockey equipment: helmet and face mask, throat protector, elbow pads, shoulder pads (chest protector), shin pads, pelvic protector (Jill), hockey gloves, hockey pants. In addition all players must wear skates, hockey socks and hockey jersey. Mouth guards are strongly recommended.

All team officials participating in on-ice activities must wear a CSA hockey approved helmet. Trainers or other team officials attending to an injured player are considered exempt from this rule. Chin straps on the helmet must be fastened.

All equipment paid for and owned by SCPGHA will be managed by the Equipment Manager.

Resources include:

1)      Hockey Helmet Certification and Life Span from CSA Standards pdf file

2)       Hockey Canada The application of Stickers on Helmets Policy

3)      OWHA Hockey Helmet Policy from 2016-2017 Manual Pg B8-B9

4)      Proper Equipment Fitting Video



Resources include:

Bullying, Harassment and Abuse Policy- OWHA handbook pg C3-C9

Bullying, Harassment and Abuse Definitions-OWHA Handbook pg C20-21

Printed from on Tuesday, December 10, 2019 at 12:16 AM